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Can I also take advantage of the MrGreen Casino welcome offer?
When you first sign up to MrGreen, you are asked to "take your pick" of which offer you want, be it casino, sportsbook or live casino. So it’s one sign up offer only, just select which one you prefer.
Do I need to enter any promo or voucher code?
Not with this sportsbook sign up offer no, all you need to do is join via this link.
How do I go about changing the odds format?
Unlike most bookmakers that provide you with the odds format right at the top of the page, Mr Green provides this option right at the bottom of the content. Scroll right down to the bottom of the page and take a look for the words “odds format”, make a change to this dropdown box and this will save the preference to your account so next time you visit the site the option will be saved. Decimal, Fractional & American odds formats available.
MrGreen Account Verification
Account verifications (aka KYC - know your customer) is required by all gambling establishments that are licensed by the gambling commission. Mr Green will send you an email when you need you to verify your account, email will look like the following:
Subject: “Mr Green Account Verification - Case:XXXXXXXX”
Being a gentleman comes with great responsibility. As a reputable and licensed casino, Mr Green is asking you to verify your account for security reasons.
Worry not, this process won’t take long. In order to verify your Mr Green account simply log in to your player account from a computer, select ‘Document Upload’ under your account overview page and upload the required documents listed below:
A colour copy of an Identification Document (Passport, National ID card or Driving License).
Proof of Address:
A colour copy of a utility bill or bank statement* dated in the last 3 months showing your name and address.
*If uploading a bank or credit card statement, please ensure that only the first 6 and last 4 digits of the credit card number are visible e.g. 123456******1234.
Please ensure that your documents are original colour copies and clear with all four corners visible and all relevant details showing.
Many thanks for your co-operation.
Really straight forward this one and really quick to get your account verified. Proof of identification is standard for all and I’d recommend keeping a copy (jpeg image) handy. With regards to proof of address, utility bill - gas / electricity bill will usually go the trick, only problem these days is most of these offer paperless, but most sites will access the PDF you can download from your online account.
How can I get hold of Mr Green support?
Live chat - click “Help” -> “Contact Us” -> “Live Chat”. Available to all users (signed in and signed out), If you are signed out, you will be required to enter your name and email address. You enter your “message” before getting put through to a live chat representative, as sometimes if live chat has gone offline while you enter your message it will send an email to support instead.
Telephone - 01765 522 017 (Available 24/7)
Email - email@example.com
Mr Green deposit methods?
Debit Cards - Visa Debit, Maestro
Credit Cards - Mastercard, VIsa Credit (not recommended as most providers will charge for using a credit card to deposit to gambling sites).
Bank Transfer - Trustly
e-Wallets* - Paypal, Skril, Neteller, paysafecard
*Please stay away from depositing via the following e-wallets, as they are excluded from the sign up offer (see term below):
“Excludes deposits via Skrill, Moneybookers, Paysafe or Neteller”
Mr Green withdrawal times
The standard withdrawal times are listed below, however these are the external withdrawal times once it has been verified by MrGreen. There is a possible internal verification time of the withdrawal by the finance team. If there requires manual verification, this can take up to 48 hours. Manual verification can take place if you are looking to withdraw a large amount or your account is not fully verified.
Credit Card: 1-5 Working days
Bank Transfer: 1-5 Working days
Trustly: 3-5 Working days
Skrill: Instant (Occasionally this may take up to 2 days)
Neteller: Instant (Up to 2 hours)
Paypal: Instant (Up to 2 hours)
Paysafecard: Instant (Up to 2 hours)
MrGreen Sponsorships Deals
Football deal (all now expired)
Celtic FC - Back in 2017 Mr Green signed a two year deal to be the Official Casino Partner
Wigan Athletic FC - Official Gambing & Betting Partner for 16-17 & 17-18 seasons.
Bohemian FC - Official Gambing & Betting Partner
“The Mr Green Sport Players Championship Finals” - 24–26 November 2017 PDC Finals (source)
Who owns Mr Green sportsbook?
MrGreen site (casino & sportsbook) is operated by Mr Green Limited
Registered head office: Level 1 Tagliaferro Business Centre, High Street, SLIEMA, SLM 1549
Is MrGreen regulated in the UK?
Yes fully regulated, see license 39264.
MrGreen questions & complaints procedure.
Live Chat - fairly helpful, can be a little abrupt, if they feel they have answered your question, they want to get the live chat finished as quickly as possible. Available 24/7
Telephone - Not one I have personally used, but state its available 24/7 so if you want a quick answer without going through lots of live chat conversation, telephone would be the way to go.
Resolver - If you can’t get a straight answer or get your complaint resolved via live chat or telephone support, I’d jump straight into resolver. Sign up for an account (if you don’t already have one) and submit your issue. Responses via resolver are usually really timley.
IBAS ( Independent Betting Adjudication Service) - If you come to a dead end with resolver and you want to proceed with the complaint, you’ll need to head to IBAS. Resolver will let you know once it´s time to escalate the case to IBAS.
Do you have a question?
Is there something you need answering? Please let us know and we can take a look at getting it answered for you.
Mr Green Awards - International Gaming Awards (IGA)
2019 - Live Casino
2018 - Socially Responsible Online
2017 - Online Gaming Operator of the Year
2016 - Mobile Operator of the Year
2015 - Online Casino Operator of the Year
2014 - Online Casino Operator of the Year
2013 - Online Casino Operator of the Year